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Store Policies

1.  CANCELLATION REQUESTS

  • Personalized and custom orders may not be cancelled if the product has gone into production.
  • A 5% cancellation fee will be charged for cancellation requests that are received before the order has gone into production.

2.  RETURNS

  • Personalized and custom products may not be returned.
  • At checkout, we require that you confirm that your order details are correct.

3. DEFECTIVE PRODUCTS

  • If you receive an item that is defective or incorrect as a result of our error, we will replace it and reship it free of charge.
  • Claims must be made within 15 days upon receiving an incorrect or defective item.
  • Email us within 15 days and include the following information:
    1. Email us at sales@monogramlane.com.
    2. Include your name, order number and name of the item in question.
    3. Describe the problem in as much detail as possible.
    4. Attach pictures showing the problem area of the item. Cell phone pictures are acceptable.
    5. We wil reply as soon as possible with a plan of action. 

4.  REFUNDS

  • If a refund is required due to an error on our part, we will issue the refund to the credit card associated with your account.  
  • Refunds can take 3-5 days to appear on your statement.

5. SHIPPING

  • Orders over $100 ship free.
  • Shipping costs for orders under $100 are calculated and posted at checkout.
  • We ship within the continental United States only via UPS, FedEx, or USPS.
  • We require a physical address for all orders. If you enter a PO address, your order may be delayed while we request a physical address.
  • Items ordered together may not ship together. 
  • Items ordered together may ship from different vendors at different times.
  • Each product displays its availability with USUSAL shipping times.
  • Holiday ship times may be longer during peak seasons.